Report a problem without exposing secrets or customer data.
Email contact@2jagency.com or write to the registered office of 2J LAMBRE: 10 rue de Penthièvre, 75008 Paris, France. No guaranteed response time, on-call cover, or 24/7 service is offered.
Never send passwords, tokens, customer backups, bank details, or screenshots that show a real case.
To reopen an approved case after a reload, use its reference inside the app. The same account, the same site, a prior approval, and the thirty-minute access window are required.
If you suspect a leak or isolation error, stop using the affected flow and contact support immediately with a minimised proof. Do not try to bypass a refusal by switching accounts or moving data.
The Marketplace candidate does not provide a permanent history or a restore guarantee after uninstall. Controlled deletion of temporary cases is available, without a promise of instant purge of Atlassian backups. A recipe with a second real account remains to be finished before use with customer data.